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Covid-19 FAQ

1 - Can I place an order and will Harriet Wilde deliver my shoes?

 

Yes, you can continue placing orders on our website. However, delivery times may be longer than usual due to coronavirus-related issues. Please ensure not to use delivery addresses for buildings that may be closed due to the current provisions (e.g. offices). Worldwide express deliveries with DHL are not effected by coronavirus-related issues, the delivery time remains the same. UK next day is effected as Royal Mail are unable to guarantee next day delivery at this time.

 

2- Can I still return shoes if I need to?

 

Yes, you can can still return shoes. Please contact us at contact@harrietwilde.com

 

3- Is it safe to receive orders?

 

For guidance on Coronavirus, please refer to the World Health Organization website

 

4- What is Harriet Wilde doing to keep customers and employees safe?

 

Customer safety is of utmost importance to us and we are closely monitoring the impact of COVID-19. The right thing to do right now is to protect each other and in light of this all Harriet Wilde staff are following government guidelines and staying at home. In addition to this all Harriet Wilde showroom appointments and events have been postponed until further notice.

 

5- Are you able to offer a video appointment service to replace the showroom appointment we had scheduled?

 

Yes, you can schedule a video appointment where we can offer professional advice and knowledge as well as showcasing the entire collection. We are also offering a service where we can post shoes to you try in the comfort of your own home whilst self-isolating.

 

6- Can I change the address my packages are delivered to after I have placed my order, as I’m no longer going to be in the city I was planning to be in?

 

Please contact our team at contact@harrietwilde.com. We will endeavour to do all we can to help you update your order.

 

7- Are you still able to ship parcels even from countries which have tougher restrictions, like Italy?


Yes, but there are likely to be delays in delivery times when shipping to and from countries under quarantine. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.

 

8- Can I change the date of the sole message on my shoes now that my wedding has been postponed?

 

Yes, please contact our team at contact@harrietwilde.com and we will arrange for your sole message to be changed.