Frequently Asked Questions
Can I return/exchange my shoes if they don't fit?
Yes both full price and sale items can be returned or exchanged, we offer a free return in the UK if the shoes (full price only, not sale items) are unsuitable or you require an exchange, shipping costs for shoes starts at £5.99 for more information please check Shipping page.
Please note we do not offer a free return on sale goods, it is the customers responsibility to return the goods. If you are based in London and want to collect from our showroom there is no charge, select this option at checkout.
UK items, the goods need to returned in 14 days of receipt for an exchange/refund, US, EU and worldwide clients, the goods must be posted back to us within 14 days of receipt.
Express Courier to the USA includes a free return/exchange in the shipping charge.
US customers, the Standard shipping doesn't include a free return, it is the customers responsibility to return the goods (at your own cost) for a refund or exchange, or we can provide a return label, this costs GB£25/Approx.$30. We will not charge shipping for exchanges from the UK to the US, customers only need to pay for the return of the goods.
For more information on shipping and delivery email: firstname.lastname@example.org
Can I get a swatch of the fabric used in the shoes?
Swatches of the she material can be sent to customers (worldwide) free of charge, please email with your request and postal address.
Can you dye Harriet Wilde shoes?
All the satin shoes in our collection can be dyed, the service costs £60 and takes approx 3 weeks, although we do suggest dying the shoes at least 2 months before your wedding, then you can relax knowing they are ready in plenty time. Select a styles and a Harriet Wilde shoe dye colour from our store, we will contact you to confirm. For express dye, this takes 10 days and add's an extra £20, please contact us to arrange this service.
Are the shoes comfortable?
Harriet Wilde shoes are designed to be incredibly comfortable with each shoe fully padded under your foot.