Frequently Asked Questions
Can I return/exchange my shoes if they don't fit?
Yes, we offer a free return in the UK if the shoes (not including sale items) are unsuitable or you require an exchange, shipping costs for shoes starts at £5.99 for more information please check Shipping page. Goods need to returned in 14 days of receipt for an exchange/refund.
US, EU and worldwide clients, please post the shoes back to us within 14 days of receipt, standard USPS is usually the cheapest way.
Can I get a swatch of the fabric used in the shoes?
Swatches of the satin/lace/suede can be sent to customers (worldwide) free of charge, please email with your request and postal address.
Can you dye Harriet Wilde shoes?
All the satin shoes in our collection can be dyed, the service costs £60 and takes approx 3 weeks, although we do suggest dying the shoes at least 2 months before your wedding, then you can relax knowing they are ready in plenty time. Select a styles and a Harriet Wilde shoe dye colour from our store, we will contact you to confirm. For express dye, this takes 10 days and add's an extra £20, please contact us to arrange this service.
Are the shoes comfortable?
Harriet Wilde shoes are designed to be incredibly comfortable with each shoe fully padded under your foot.