Order Hetty as a made to order style, choose midnight or black velvet, order online or at the showroom. We will send you shoes to confirm the size before we order your actual pair, please allow 10-12 to receive your finished pair. Contact us if you would like a different colour, we can make the shoes in any shade of velvet or in suede.

All of our shoes have a leather lining and padded leather sock, the soles have a protective plastic covering, please remove this before you wear them, don’t remove if you plan to return or exchange. Please try shoes on a carpet floor.

Satin shoes, if you’d like to dye your shoes please do not spray with protector spray as we won’t be able to dye afterwards.

If you get any marks or stains on your shoes we can recommend some tips on cleaning.

Suede shoes, we strongly recommend using a suede protector spray before wearing them, this will create a barrier and make them easier to clean after wear.

Our shoes are built to last, please keep on wearing them after your wedding day, dye your satin shoes to re-wear or buy a coloured shoe.

UK & EU fits true to size. US we do find some clients might need to go down a size, if you are a half size take the full size down. It can be helpful to compare the length measurement of our shoes with a shoe (similar heel height and toe shape) that you know fits well. The length inside the shoe measured from the back (where your foot sits) to the end of the toe, (it is not the measurement of your foot) are as follows:

• UK2, EU35, US4, AU3, the length in the shoe is 23.5cm
• UK2.5, EU35.5, US4.5, AU3.5, the length in the shoe is 23.7cm
• UK3, EU36, US5, AU4, the length in the shoe is 24cm 
• UK3.5, EU36.5, US5.5, AU4.5, the length in the shoe is 24.3cm 
• UK4, EU37, US6, AU5, the length in the shoe is 24.5cm 
• UK4.5, EU37.5, US6.5, AU5.5, the length in the shoe is 24.7cm
• UK5, EU38, US7, AU6, the length in the shoe is 25cm
• UK5.5, EU38.5, US7.5, AU6.5, the length in the shoe is 25.5cm 
• UK6, EU39, US8, AU7, the length in the shoe is 26cm 
• UK6.5, EU39.5, US8.5, AU7.5, the length in the shoe is 26.4cm
• UK7, EU40, US9, AU8, the length in the shoe is 26.7cm 
• UK7.5, EU40.5, US9.5, AU8.5, the length in the shoe is 27cm
• UK8, EU41, US10, AU9, the length in the shoe is 27.5cm

Returns/exchanges are accepted on handbags and shoes, full price and sale, includes shoes with a sole message. 

• UK FREE (orders over £230) standard shipping, orders under the cost is £5.99 (inc free exchange, full price not sale items)
• UK next day £9.99 (inc free return, full price not sale items)
• UK free London showroom collection available at the checkout
• United States & Canada standard shipping $26 (10-15 days)
• United States express courier $33.8 (2-5 days)
• United States express courier 2 way $65 (2-5 day, inc free return/exchange)
• EU, Australia, New Zealand standard shipping £20 (No standard to Asia, Middle East)
• Worldwide courier shipping £40 (Asia & Middle East only shipping option, no standard)

Please see our shipping page for all available options.

To receive a full refund or an exchange please ensure the following:

• Return goods unworn in the original condition and packaging.
• Full price items UK goods need to be back with us in 28 days of receipt/delivery of the goods, not the order date, the date when you receive the delivery.
• Sale items, post back in 28 days of receipt with a signed service.

We can help and assist with returns/exchanges:

• To return email quoting your order number, advise if you require an exchange or a return: contact@harrietwilde.com
• UK full price orders we can send you a free return label for an exchange, returning for a refund the label costs £5.99, it will be deducted from your refund. Sale items the customer pays to return.
• US/Canada/worldwide we can generate a courier label for an easy return/exchange, email: contact@harrietwilde.com

View full details of our Returns Policy