Sole message
Add your own message to the soles of your Harriet Wilde shoes.
Add your own message to the soles of your Harriet Wilde shoes, shoes can be returned and exchanged when the message is added.
A standard message should be kept to a maximum of 18 characters (including spaces), if you are unsure or require a slightly longer message put TBC as the message, we will be in touch confirm your message before making or added to the soles. Please don't worry we will not put TBC as your message.Please note that there is more space for a longer message on the following shoes, all Amy styles, Sahara, Tilda, Joanie Mid, the space is smaller on all Arabella Block styles, Hetty, Olivia, Galaxy soles.
This service usually takes between 2 to 3 weeks, we can accept returns and exchanges when the sole message is added, for exchanges we can apply the message to your exchange for no extra cost, returns we can refund for the cost of the shoes but unfortunately not the message. We always check and confirm (by email) that your message is correct before adding to your soles. If your date changes we can create and add with the new date for you at no extra cost, all we ask is that you cover the cost of post. If you think your date might change it's safer to have a message without the date.Any questions about this service please email the studio: contact@harrietwilde.com
Returns/exchanges accepted (includes shoes with a sole message & sale items)
Insoles, half insoles & heels huggers, none refundable if tired in shoes, shoes with half insoles stuck, both shoes and insoles cannot be returned.
- UK FREE (orders over £230) standard shipping, orders under the cost is £5.99 (inc free exchange, full price not sale items)
- UK next day £9.99 (inc free return, full price not sale items)
- UK free London showroom collection available at the checkout
- United States & Canada standard shipping FREE (orders over US$308/CA$408), orders under the cost is $25 (10-15 days)
- United States express courier $33.8 (2-5 days)
- United States express courier $65 (inc free return/exchange)
- EU & Australia standard shipping FREE (orders over £230), orders under cost £20 (No standard to Asia, Middle East)
- Worldwide courier shipping £40 (Asia & Middle East only shipping option, no standard)
Please see our shipping page for all available options.
- Items bought online can be returned or exchanged (including sale and shoes with a sole message)
- To receive a refund/exchange please return goods unworn in the original condition and packaging within 14 days of receipt/delivery of the goods, not the order date, the date when you receive the delivery.
- All items are sent with a signed service and can be tracked.
- To return email quoting your order number, advise if you require an exchange or a return: contact@harrietwilde.com
- UK orders we can send you a free return label (full price, not sale items)
- US/Canada/worldwide we can generate a courier label for an easy return/exchange, email: contact@harrietwilde.com