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Returns/exchanges accepted (includes shoes with a sole message & sale items)
Insoles, half insoles & heels huggers, none refundable if tired in shoes, shoes with half insoles stuck, both shoes and insoles cannot be returned.
- UK FREE (orders over £230) standard shipping, orders under the cost is £5.99 (inc free exchange, full price not sale items)
- UK next day £9.99 (inc free return, full price not sale items)
- UK free London showroom collection available at the checkout
- United States & Canada standard shipping FREE (orders over US$308/CA$408), orders under the cost is $25 (10-15 days)
- United States express courier $33.8 (2-5 days)
- United States express courier $65 (inc free return/exchange)
- EU & Australia standard shipping FREE (orders over £230), orders under cost £20 (No standard to Asia, Middle East)
- Worldwide courier shipping £40 (Asia & Middle East only shipping option, no standard)
Please see our shipping page for all available options.
- Items bought online can be returned or exchanged (including sale and shoes with a sole message)
- To receive a refund/exchange please return goods unworn in the original condition and packaging within 14 days of receipt/delivery of the goods, not the order date, the date when you receive the delivery.
- All items are sent with a signed service and can be tracked.
- To return email quoting your order number, advise if you require an exchange or a return: firstname.lastname@example.org
- UK orders we can send you a free return label (full price, not sale items)
- US/Canada/worldwide we can generate a courier label for an easy return/exchange, email: email@example.com